Medallia, Inc., the global leader in customer and employee experience, announced a new partnership with City Cruises, the leader in dining and sightseeing cruises worldwide and part of the Hornblower Group. Continue reading City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience
All posts by Sam Heggie-Collins
Connect acquires Elerian AI
Connect, an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in conversational AI optimised contact centres. Continue reading Connect acquires Elerian AI
iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced its acquisition of JumpCrew, a premier provider of outsourced B2B sales and marketing solutions. Continue reading iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
Kustomer Raises $30M to Lead the AI-Native Future of CX
Kustomer, the leader in AI-powered customer service, announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. Continue reading Kustomer Raises $30M to Lead the AI-Native Future of CX
Capita secures contract extensions with ScottishPower
Capita announced that its Contact Centre subdivision within Capita Experience has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. Continue reading Capita secures contract extensions with ScottishPower
LivePerson Announces Expanded Partnership with Google Cloud
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Continue reading LivePerson Announces Expanded Partnership with Google Cloud