Medallia, the global leader in customer and employee experience, unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These enhancements deliver intelligent, reliable insights and recommended actions directly to the people who shape customer experiences, providing the context teams need to act with confidence. Continue reading Medallia expands Frontline-Ready AI with mobile innovations to drive faster customer experience action
All posts by Sam Heggie-Collins
TP secures place on major Government framework
Leading citizen experience and digital business services provider, TP, announced that it has been awarded a place on the Crown Commercial Services RM6295 framework for both Lot 1 (Citizen Experience) and Lot 2 (Business Services), marking a significant milestone in continuing to further and grow its award winning citizen and business services across the public sector. Continue reading TP secures place on major Government framework
Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Capita plc announced the launch of The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO). Continue reading Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Crescendo Launches the Total Outcome Guarantee
Crescendo, the first AI-native contact centre, and the first company to offer outcome-based pricing across the entire customer experience, whether powered by AI, humans or both, announced the enhancement of its quality guarantee that assures the best AI delivered within 30 days. Continue reading Crescendo Launches the Total Outcome Guarantee
HiOctave Announces $15M Funding to Bring Verticalized AI + Human Customer Experiences and Booking Agents to SMBs
HiOctave, the AI software company helping small and mid‑sized businesses (SMBs) automate and personalize customer experiences, announced its launch and $15M in financing, led by Vinod Khosla and Khosla Ventures. Continue reading HiOctave Announces $15M Funding to Bring Verticalized AI + Human Customer Experiences and Booking Agents to SMBs
Afiniti Announces Partnership With Five9
Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9