TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics
All posts by Sam Heggie-Collins
HCL Technologies acquires C3i Solutions
HCL Technologies Limited (HCL), a leading global IT services company announced the acquisition of C3i Solutions, a leader in multi-channel customer engagement services for the life sciences and consumer packaged goods (CPG) industries, from Merck & Co., Inc., Kenilworth, New Jersey, U.S.A. (known as MSD outside of the United States and Canada). Continue reading HCL Technologies acquires C3i Solutions
Eletropaulo Migrates Customer Service to Avaya Cloud
Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution. As part of the company’s digital transformation plan, Eletropaulo has signed a five-year contract with Avaya, taking an important step towards optimizing and automating its customer service operations. Continue reading Eletropaulo Migrates Customer Service to Avaya Cloud
Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Bright Pattern, a leading provider of omnichannel cloud contact center software, has helped 80024Support improve customer experience by replacing outdated premise-based contact center technology. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Vizolution Launches North American Business at LendIt Fintech
Vizolution, a U.K.-based provider of Customer Experience (CX) software solutions announced at the LendIt Fintech USA 2018 conference in San Francisco that the company has expanded operations to North America, having established a headquarters office in Toronto, and sales, marketing and operations presence in Boston, Massachusetts and Santa Barbara, California. Continue reading Vizolution Launches North American Business at LendIt Fintech
111 service to be rolled-out nationally across Wales
An NHS non-emergency helpline will be rolled out nationally, the Health Secretary, Vaughan Gething has announced. Continue reading 111 service to be rolled-out nationally across Wales