BT and Infobip have announced the global expansion of their partnership to deliver AI-powered advanced communication services to multinational businesses worldwide. Continue reading BT and Infobip Expand Partnership to Deliver AI-Powered Communications
All posts by Sam Heggie-Collins
Medallia reports more than 30% growth in demand for its AI-powered experience platform
Medallia, the global leader in customer and employee experience, is announcing strong business momentum with the demand for its products growing more than 30% year over year, fuelled by a combination of recent product innovation, new leadership, and recognition by leading industry analyst firms. Continue reading Medallia reports more than 30% growth in demand for its AI-powered experience platform
LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced its inclusion in the Gartner “Competitive Landscape: Digital Customer Service” report. Continue reading LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
Vonage Recognised in Gartner Magic Quadrant for UCaaS
Vonage, a part of Ericsson announced it has been recognised in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Vonage believes this recognition highlights its unique ability to deliver an integrated communications platform that enhances business productivity and customer engagement. Continue reading Vonage Recognised in Gartner Magic Quadrant for UCaaS
Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries
Wordwatch, the unified communications governance and archiving platform, has announced the launch of its expanded compliance suite for regulated organisations: introducing unified capture, data governance and reconciliation as core capabilities in a single, integrated solution. Continue reading Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE announced the appointment of Jeff Comstock as President, CX Product & Technology, effective October 1, 2025. Comstock will report directly to NiCE Chief Executive Officer Scott Russell and will join the company’s Executive Leadership Team. Continue reading NiCE Appoints Jeff Comstock as President, CX Product & Technology