Adobe — the global technology leader that unleashes creativity, productivity and customer experiences through innovative tools and platforms — and Jet2, the UK’s largest tour operator and third largest airline, have announced a multi-year strategic partnership set to redefine the holiday experience for millions of customers. Continue reading Adobe and Jet2 Partner to Deliver Agentic AI-Powered Personalised Experiences to Millions of Jet2 Holidaymakers
All posts by Sam Heggie-Collins
TTEC Launches New Automotive Customer Experience Programme in Cairo
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), announced the launch of a new customer experience operation in Cairo supporting Volkswagen Group UK Ltd. (VWG). Continue reading TTEC Launches New Automotive Customer Experience Programme in Cairo
Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Talkdesk®, Inc. announced an expanded strategic partnership with Microsoft that enables organizations to purchase Talkdesk Customer Experience Automation (CXA) using existing Microsoft Azure commitments, drastically simplifying procurement and accelerating time-to-value. Continue reading Talkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers
Marvin Launches Live Intercept, Bringing Voice-to-Voice AI-Moderated Research Inside the Digital Customer Experience
Marvin, the customer insights platform used by hundreds of Fortune 500 companies, launched Live Intercept, a new product in its suite of automated customer research tools. Continue reading Marvin Launches Live Intercept, Bringing Voice-to-Voice AI-Moderated Research Inside the Digital Customer Experience
Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
NiCE announced that Merlin Entertainments, a world leader in branded entertainment destinations, is leveraging NiCE’s industry-leading CX AI platform, CXone, to power AI-driven guest experiences across its global portfolio, including world-renowned brands such as LEGOLAND® Resorts. Continue reading Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
Medallia Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation
Medallia, Inc., the leading AI-driven platform for experience transformation, announced it has been named the only Leader by Forrester in The Forrester Wave™: Customer Feedback Management and Analytics Solutions, Q3 2026. Continue reading Medallia Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation