Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025, which evaluated 12 providers based on 23 criteria. Continue reading Medallia named a leader in employee experience management platforms by independent research firm
All posts by Sam Heggie-Collins
Food For The Poor Upgrades its Contact Centre Infrastructure with Noetica
Noetica – A British company, developing software products for the global contact centre market, has announced that Food For the Poor (FFTP) has marked a decade of collaboration, with an upgrade to the latest version of its web-based platform. Continue reading Food For The Poor Upgrades its Contact Centre Infrastructure with Noetica
Uniquely Announces £7 Million Investment in Scotland
Uniquely are delighted to announce the opening of a brand new office in Glasgow, as part of a £7 million investment in Scotland. Continue reading Uniquely Announces £7 Million Investment in Scotland
Press Ganey Forsta acquires InMoment
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. Continue reading Press Ganey Forsta acquires InMoment
TaskUs Accelerates Agentic AI-Powered CX with Strategic Partnerships with Decagon and Regal
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and Regal. Continue reading TaskUs Accelerates Agentic AI-Powered CX with Strategic Partnerships with Decagon and Regal
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. Continue reading NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale