Manychat, a global leader in conversational AI and automation across social and messaging platforms, announced a $140 million growth capital raise led by Summit Partners. Continue reading Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
All posts by Sam Heggie-Collins
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms* for the fourth consecutive time. Qualtrics is positioned highest for its Ability to Execute and furthest for its Completeness of Vision. Continue reading Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution
Leading voice and rights charity VoiceAbility, has announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in making essential support services more accessible to neurodivergent individuals. Continue reading VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution
Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement
Comm100, a global leader in AI-powered customer engagement solutions, is proud to announce the launch of three flagship AI products: AI Agent, AI Copilot, and AI Insights. Continue reading Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement
Octolane Raises Seed Round to Challenge Salesforce with the First Self-Driving AI CRM That Automates Sales Actions and Manual CRM Updates
Octolane, which provides the first AI-driven CRM that automates sales actions and CRM updates, announced an oversubscribed $2.6M seed round. Continue reading Octolane Raises Seed Round to Challenge Salesforce with the First Self-Driving AI CRM That Automates Sales Actions and Manual CRM Updates
PolyAI unveils Agent Studio
PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world’s only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents. Continue reading PolyAI unveils Agent Studio