Zendesk, a global leader in AI-powered service, announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. Continue reading Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
All posts by Sam Heggie-Collins
Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced that German airline Condor has selected Talkdesk to bring its contact centre platform in-house and enhance its customer experience through a modern, unified approach. Continue reading Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience
Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, announced its bold new direction—UnBPO™—a transformative shift away from traditional outsourcing models. By prioritizing expertise, innovation, and outcome-driven solutions, Firstsource is redefining the industry and building a future-ready organization. Continue reading Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Sabio Group, the digital customer experience (CX) transformation specialist, has announced the launch of a new offering aimed at tackling how contact centres manage employee leave requests. Continue reading Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Upland Software, Inc., a leader in AI-enabled cloud software for digital transformation, announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centres. Continue reading Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Medallia announces Fabrice Martin as new Chief Product Officer
Medallia, the global leader in customer and employee experience, today announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience as Chief Product Officer, Customer Experience at Qualtrics and CPO at Clarabridge. Continue reading Medallia announces Fabrice Martin as new Chief Product Officer