UK-based charity Independent Age, which provides information, advice, and support for older people facing financial hardship, has renewed its contract with leading customer service outsourcer Kura, to continue delivering remote care and support. Continue reading Independent Age reappoints customer service outsourcer to provide remote support for older people
Category Archives: Outsourcing
Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022
Startek®, a global customer experience (CX) solutions provider, announced that it has been recognized as a Leader in Social Media CX Services and Work From Home Services in the Global ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022. Continue reading Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022
Lemon Contact Centre welcomes German data handling firm Stellaneo to its client roster
Lemon Contact Centre is continuing to grow its export order book as it welcomes German data handling firm Stellaneo to its client roster, edging closer to its revenue goal of £5 million per annum. Continue reading Lemon Contact Centre welcomes German data handling firm Stellaneo to its client roster
Shawbrook Bank appoints Firstsource as Contact Centre Partner
Firstsource Solutions, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been appointed by Shawbrook Bank Limited, a fast growth specialist retail and commercial bank, to increase its customer service capacity for its retail banking users. Continue reading Shawbrook Bank appoints Firstsource as Contact Centre Partner
ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support
ChatLingual, provider of the world’s most comprehensible multilingual messaging platform, is excited by the opportunity to unite with Quantanite, a Customer Experience and Digital Outsourcing solutions provider for the world’s fastest growing brands. Continue reading ChatLingual and Quantanite Join Forces to Enable Fast-Growing Companies to Deliver Multilingual Customer Support