Harvey Hieke joins Parseq’s Finance & Administration division as their new Head of Client and Business Development. Harvey brings with him over 29 years in the BPO industry and forms part of the senior leadership team working alongside Managing Director, Craig Naylor-Smith. Continue reading New Head of Client and Business Development joins Parseq’s Finance & Administration division
Category Archives: Outsourcing
Record period for UK outsourcing market
The UK outsourcing market recorded its strongest half year performance since 2012 between January and June as financial services companies ramped up activity, according to the Arvato UK Outsourcing Index. The research, compiled by outsourcing provider Arvato and industry analyst NelsonHall, revealed outsourcing deals worth £5.2 billion were agreed in the first six months of the year, with financial services accounting for 55 per cent of the total contract value at £2.9 billion. Continue reading Record period for UK outsourcing market
Knoah Solutions, Inc. Positioned as an Aspirant in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™
Knoah Solutions, a global business process outsourcing company announced that it has been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2017.” Continue reading Knoah Solutions, Inc. Positioned as an Aspirant in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™
STARTEK Announces Partnership With TriageLogic
STARTEK, a leader in business process outsourcing services announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses. Continue reading STARTEK Announces Partnership With TriageLogic
Arvato appoints new business development director to drive UK market growth
Business process outsourcing provider Arvato has strengthened its Customer Services and Public Sector business with the appointment of Fraser Tusler as Business Development Director. Reporting directly into Arvato’s board member and Sales and Solutions Director David Morton, Fraser will be driving new business opportunities across retail, automotive, high-tech and the public sector. Continue reading Arvato appoints new business development director to drive UK market growth
AGO Outsourcing appoint senior contact centre operations manager
AGO Outsourcing are delighted to announce the appointment of Denise Cassidy as Contact Centre Operation Manager. Denise brings with her over seventeen years’ experience within the contact centre industry at British Gas. Continue reading AGO Outsourcing appoint senior contact centre operations manager