Teleperformance, the global leader in outsourced omnichannel customer experience management announced its customer support operations in Benelux, delivered in partnership with Norton by Symantec, received the prestigious National Contact Center Awards (NCCA) Partnership Award at the Customer First Awards. Continue reading Teleperformance in Benelux and Norton by Symantec Win Partnership Award
Category Archives: Outsourcing
honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations
Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix
Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released Everest PEAK Matrix. Continue reading Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix
Teleperformance UK’s Public Sector Services accredited the GSA’s Global Sourcing Standard for Service Providers
PRESS RELEASE: Teleperformance, the global leader in outsourced ominchannel customer experience management, announced today its public sector services programme in the UK has achieved accreditation to the Global Sourcing Standard for Service Providers. Teleperformance is the first supplier globally to achieve the accreditation and follows the BBC as only the second organization to achieve accreditation with merit. Continue reading Teleperformance UK’s Public Sector Services accredited the GSA’s Global Sourcing Standard for Service Providers
Teleperformance Announces Partnership with Scandic Hotels
PRESS RELEASE: Teleperformance announced its partnership with Scandic Hotels, the largest Nordic hotel operator. Teleperformance in the Nordics will serve Scandic Hotels’ growing customer base with services out of its contact center in Tampere, Finland. The addition of Scandic Hotels adds to Teleperformance’s strong and expanding list of travel customers. Continue reading Teleperformance Announces Partnership with Scandic Hotels
HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains