PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
Category Archives: Outsourcing
Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017. Continue reading Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ assessment 2017
Yonder Digital Group delivers top-class member engagement to ICAEW
The Institute of Chartered Accountants in England and Wales has appointed Yonder Digital Group to manage its proactive contact engagement with members to increase awareness of new faculty resources, events and courses. Continue reading Yonder Digital Group delivers top-class member engagement to ICAEW
Senior appointments after rapid expansion for North East company
PRESS RELEASE: Growing North East contact centre EC Outsourcing has made two senior appointments to its team, as it continues to grow into new territories. The Boldon-based sales and acquisition specialist has appointed a new Marketing Manager and Head of Learning and Development to its continually expanding workforce. Continue reading Senior appointments after rapid expansion for North East company
TELUS International Launches Omnichannel Solution
PRESS RELEASE: TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other providers, TELUS International offers a holistic “beyond technology” approach, incorporating people and operations, and enabling technology to support an omnichannel customer experience. Continue reading TELUS International Launches Omnichannel Solution
Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
PRESS RELEASE: Sitel has been awarded a contract to deliver the UK Visa International and Domestic Customer Service operations. The new contract will see the transition of what has historically been two separate contracts into a single contract to deliver the International and UK service. Continue reading Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations