Teleperformance Announces Partnership with Scandic Hotels

PRESS RELEASE: Teleperformance announced its partnership with Scandic Hotels, the largest Nordic hotel operator. Teleperformance in the Nordics will serve Scandic Hotels’ growing customer base with services out of its contact center in Tampere, Finland. The addition of Scandic Hotels adds to Teleperformance’s strong and expanding list of travel customers.

“We look forward to working together with Teleperformance to provide the best possible customer service to our guests,” said Christian Borg, Finland Scandic Commercial Director. “Even as digital services demand constantly grows, it’s crucial that we are able to still provide great guest experiences also over the phone service, and this partnership will put us in the position to do so.”

The Teleperformance team in the Nordics will provide customer support for Scandic Hotels’ booking system and loyalty programs through voice both and digital channels.

“Customer service remains a top priority for businesses and we’re happy to assist Scandic in providing its fast growing customer base with the experience they expect,” said Jonas Olsson, Chief Executive Officer, Teleperformance Nordic. “With our vast footprint of customer service centers and decades of expertise, we are well positioned to deliver success.”

“Customers are the most important stakeholders for any business,” said Paulo César Salles Vasques, Worldwide Chief Executive Officer, Teleperformance Group. “Providing exceptionally positive customer experiences on behalf of our partners directly contributes to their success and we are really excited to be able to help Scandic Hotels drive its business forward.”