Alvaria, a global leader in compliance-focused contact centre software, announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). Continue reading Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversational Intelligence
Category Archives: Technology
InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management
InMoment®, a Press Ganey Forsta Company and customer experience technology leader with deep expertise in AI, natural language processing, and cross-industry solutions, announced the launch of AI Auto Responding within its Reputation Management platform. Continue reading InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management
Virgin Media O2 launches new AI tools to supercharge customer services
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. Continue reading Virgin Media O2 launches new AI tools to supercharge customer services
NatWest Group to Accelerate bank-wide data and AI transformation through 5-year collaboration with Accenture and AWS
NatWest Group (“NatWest”) has announced a new, five-year collaboration with Amazon Web Services, Inc. (“AWS”) – an Amazon.com, Inc. company – and Accenture to transform the way it serves its customers by accelerating the modernisation of its digital, data and analytics, and AI capabilities. Continue reading NatWest Group to Accelerate bank-wide data and AI transformation through 5-year collaboration with Accenture and AWS
TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
TCN, a leading provider of cloud-based contact centre solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centres to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. Continue reading TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres
ASAPP, the leading provider of AI-powered contact centre software, announced it has expanded GenerativeAgent, which offers ASAPP’s fully conversational Generative AI voice and chat agent, with powerful new features to advance accuracy, control, and trust in AI-automated conversations. Continue reading ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres