Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. Continue reading Genesys Expands the Customer Engagement Continuum with Social Listening
Category Archives: Technology
CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
CallMiner, the leading provider of conversation intelligence to improve CX, announced CallMiner Outreach. Built on advanced analytics and AI, CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits. Continue reading CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Continue reading NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping organizations extend sales and service to customers beyond traditional business operating hours. Continue reading Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
Boomi, the intelligent integration and automation leader, announced the launch of Boomi AI Studio, a secure AI management solution that allows organizations to design, govern, and orchestrate AI agents at scale. Continue reading Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. Continue reading Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises