Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. Continue reading Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Category Archives: Technology
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC Holdings, Inc., a leading global CX technology and services innovator, announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. Continue reading TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. Continue reading CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between Parloa’s AI Agent Management Platform (AMP) and Verint’s CX Automation Platform. Continue reading Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Continue reading Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy
Three successful technology companies operating under the BOSQAR INVEST family of businesses – Bulb Technologies, Geomant and Buzzeasy – announced the launch of a proprietary Agentic CCaaS and GenAI platform under the brand name Graia. Continue reading Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy