Category Archives: Technology

Technology

Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI

Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping healthcare organizations effortlessly deliver a new level of integrated self-service to autonomously address and resolve consumer requests and personalize patient experience without live agent assistance. Continue reading Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI →

Technology

NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service

NICE revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionise the way they leverage their data with AI to drive proactive and predictive customer service. Continue reading NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service →

Technology

GoTo Launches Generative AI-Powered Quality Management Solution to Boost Contact Centre Performance and Customer Satisfaction

GoTo, the leader in cloud communications and IT, introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center. AI Quality Management improves a company’s customer service by using generative AI to simplify agent coaching and training through automated AI-powered reporting and analysis. Continue reading GoTo Launches Generative AI-Powered Quality Management Solution to Boost Contact Centre Performance and Customer Satisfaction →

Technology

SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents

SupportLogic, the world’s first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer support operations. Continue reading SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents →

Technology

Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation

Pegasystems Inc., The Enterprise Transformation Company™, announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration tool that helps marketing, customer experience, and AI practitioners design customer engagement programs with precision, speed, and clarity. Continue reading Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation →