Sabio Group, the digital customer experience (CX) transformation specialist, has announced the launch of a new offering aimed at tackling how contact centres manage employee leave requests. Continue reading Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Category Archives: Technology
Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Upland Software, Inc., a leader in AI-enabled cloud software for digital transformation, announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centres. Continue reading Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
RingCentral Transforms Customer Communications with New AI Receptionist
RingCentral, Inc., a global leader in AI-powered trusted business communications, introduced RingCentral AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like traditional full-time receptionists do. Continue reading RingCentral Transforms Customer Communications with New AI Receptionist
Genesys and Mitel Join Forces to Transform Customer Experience
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. Continue reading Genesys and Mitel Join Forces to Transform Customer Experience
Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Global digital business services leader Teleperformance (TP) announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding. Continue reading Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
RingCentral, Inc., a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million business and public sector customers in the UK, announced the launch of Cloud Work RingCX™, powered by RingCentral. Continue reading RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres