Verint® announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. Continue reading Verint Announces New and Unique CX/EX Scoring Bot
Category Archives: Technology
Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide. Continue reading Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact centre solution. Continue reading Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
Scorebuddy Receives €5 Million Investment from Foresight
Scorebuddy, a market leader in contact centre quality assurance, announced an investment of €5 million from Foresight Group, a FTSE 250 listed private equity and infrastructure investment manager. Continue reading Scorebuddy Receives €5 Million Investment from Foresight
Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. Continue reading Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Medallia named as a G-Cloud 14 supplier
Medallia, the global leader in customer and employee experience, announces its inclusion as a named supplier on Crown Commercial Service’s (CCS) G-Cloud 14 framework. Continue reading Medallia named as a G-Cloud 14 supplier