SupportLogic, the world’s first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer support operations. Continue reading SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents
Category Archives: Technology
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation
Pegasystems Inc., The Enterprise Transformation Company™, announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration tool that helps marketing, customer experience, and AI practitioners design customer engagement programs with precision, speed, and clarity. Continue reading Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Sabio Group, the digital customer experience (CX) transformation specialist, has announced the launch of a new offering aimed at tackling how contact centres manage employee leave requests. Continue reading Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Upland Software, Inc., a leader in AI-enabled cloud software for digital transformation, announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centres. Continue reading Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
RingCentral Transforms Customer Communications with New AI Receptionist
RingCentral, Inc., a global leader in AI-powered trusted business communications, introduced RingCentral AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like traditional full-time receptionists do. Continue reading RingCentral Transforms Customer Communications with New AI Receptionist
Genesys and Mitel Join Forces to Transform Customer Experience
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. Continue reading Genesys and Mitel Join Forces to Transform Customer Experience