SoundHound AI, Inc., a global leader in voice and agentic AI, has been recognized as the overall Leader in the 2026 ISG Buyers Guide™ for Conversational AI Emerging Providers. Continue reading SoundHound AI Named Overall Leader in The 2026 ISG Buyers Guide™ for Conversational AI Emerging Providers
Category Archives: Technology
Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for CX
Decagon, the leader in conversational AI agents for concierge customer experiences, announced Duet Autopilot, the first agent to deliver automatic and verifiable self-improvement for CX agents. Continue reading Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for CX
NiCE Announces the Future of AI-Powered CX
NiCE announced a fundamental shift in customer experience: with agentic AI native at the core of its platform, enterprises can now run AI agents, human teams, workflows, data, and systems as one intelligent operating model. Continue reading NiCE Announces the Future of AI-Powered CX
Vonage Launches Industry Specific AI Agents for Healthcare, Financial Services and Retail Contact Centres
Vonage, part of Ericsson, announced the launch of vertical-specific AI intelligence in the contact centre. Through strategic partnerships with agentic AI solution providers Avaamo for Healthcare and Syndeo for Financial Services and Retail, Vonage is embedding vertical-trained AI agents directly inside Vonage Contact Center (VCC). Continue reading Vonage Launches Industry Specific AI Agents for Healthcare, Financial Services and Retail Contact Centres
Centrical Raises $39M to Transform Frontline Performance for the AI Era Workforce
Centrical, the leader in the emerging Performance Intelligence category, announced a $39 million Series D funding round led by Leeds Illuminate (New York and North Carolina) and Kingfisher Investment (San Francisco and Boulder), with participation from JVP, the company’s largest shareholder, and other existing investors. Continue reading Centrical Raises $39M to Transform Frontline Performance for the AI Era Workforce
Quant Announces AI Agent Ava for AI-First Customer Experience with IBM
Chetan Dube, CEO of Quant AI and a recognised pioneer in agentic AI, delivered a featured AI Spotlight Session at the IBM Think Conference on 6 May, presenting a new vision for how organisations can “Reimagine Business with an AI Operating Model.” Continue reading Quant Announces AI Agent Ava for AI-First Customer Experience with IBM