Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with CCaaS and CX specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. Continue reading Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
Category Archives: Technology
Genesys Opens New R&D Centre in Budapest
Genesys®, a global cloud leader in AI-powered experience orchestration, has opened a new research and development (R&D) centre in Budapest, marking the latest milestone for its investment in Hungary. Continue reading Genesys Opens New R&D Centre in Budapest
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal, the global SaaS provider of secure payment solutions for business communications, announced it has joined forces with Zoom to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone. Continue reading PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution
Content Guru, a leading global provider of cloud contact centre and customer experience (CX) technology, has announced a significant expansion to its brain® AI portfolio. Continue reading Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution
Bambuser Launches Social Selling to Enable In-Video Sales on Social Media
Bambuser, the award-winning video commerce leader, announced the launch of Social Selling, a new tool that enables companies to create shoppable video directly on social media. Continue reading Bambuser Launches Social Selling to Enable In-Video Sales on Social Media
RingCentral Announces General Availability of RingCX
RingCentral, a leading provider of AI-first global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced the general availability of RingCX™, a native, AI-first contact centre with new capabilities powered by its RingSense™ AI platform. Continue reading RingCentral Announces General Availability of RingCX