Verint® announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact centre, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors. Continue reading Verint TimeFlex Bot Leverages AI to Revolutionize Contact Centre Agent Scheduling
Category Archives: Technology
IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
IPC, a premier communications and compliance solutions provider has announced a strategic partnership with Business Systems Ltd (“BSL”), a leading provider of compliance and customer experience solutions, to support organizations to future proof their data management strategies. Continue reading IPC Systems Partners with Business Systems to Deliver Future-Proofed Data Management Strategies
LeapXpert Launches Communication Intelligence Solution — Maxen
LeapXpert, the responsible business communication pioneer, announced the launch of Maxen™, a patented GenAI application that improves the productivity of relationship managers and enriches their communications with clients. Continue reading LeapXpert Launches Communication Intelligence Solution — Maxen
Eckoh announces global partnership with RingCentral
Eckoh, the global provider of Customer Engagement Data Security Solutions announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, where it will provide RingCentral’s contact centre security requirements in the US and beyond. Continue reading Eckoh announces global partnership with RingCentral
LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence
LivePerson, the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence. Continue reading LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence
Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents
Deepgram, the leading provider of speech recognition, natural language processing, and generative AI solutions, announced the public release of Aura, a text-to-speech (TTS) API that delivers human-like quality conversation that is faster and more efficient compute-wise than all voice AI alternatives. Continue reading Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents