GoTo, the company making IT management, support, and business communications easy, introduced GoTo Contact Center Pro, a solution that expands its Contact Center as a Service (CCaaS) offerings to medium and large companies. Continue reading GoTo Launches Contact Center Pro, Bringing Effortless, Affordable, and Convenient CCaaS to Mid-Market and Enterprise-Sized Businesses
Category Archives: Technology
CBA and Microsoft deepens Gen AI partnership
Commonwealth Bank of Australia (CBA) announced it is deepening its existing partnership with Microsoft after signing a new ‘letter of intent’ to work together on a range of initiatives to deliver more for customers. Continue reading CBA and Microsoft deepens Gen AI partnership
Upstream Works Announces Omni AI Hub
Upstream Works, an omnichannel contact centre solutions company, announced Omni AI Hub, featuring a suite of standardized AI capabilities for on-premise, cloud, and hybrid contact centres. Continue reading Upstream Works Announces Omni AI Hub
EXL collaborates with Microsoft to drive innovation using Generative AI
EXL, a leading data analytics and digital operations and solutions company, announced a new collaboration with Microsoft to co-develop and accelerate generative AI solutions for businesses. Continue reading EXL collaborates with Microsoft to drive innovation using Generative AI
C3 AI Introduces C3 Generative AI: Standard Edition on Google Cloud Marketplace
C3 AI, the Enterprise AI application software company, announced that C3 Generative AI: Standard Edition, its no-code, self-service generative AI application, is now available on Google Cloud Marketplace, supporting Google’s newest and most advanced large language model (LLM), Gemini. Continue reading C3 AI Introduces C3 Generative AI: Standard Edition on Google Cloud Marketplace
Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite
Calabrio, the workforce performance company, announced that it has launched Calabrio GovSuite, a Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorized cloud contact centre solution. Continue reading Calabrio Launches FedRAMP Authorized Offering, Calabrio GovSuite