Salesforce introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. Continue reading Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform
Category Archives: Technology
Avaya partners with Televerde to improve customer service and lock in sales
Avaya announced a new partnership with Televerde, a leader in B2B demand generation and inside sales solutions that helps the company better serve potential clients and improve sales. Continue reading Avaya partners with Televerde to improve customer service and lock in sales
Data8 Is Announced As An Approved Supplier On The G-Cloud 9 Framework
Data8, an award winning data quality solutions provider is proud to announce it has been approved as a supplier on the most recent version of the Crown Commercial Service’s (CSS), cloud procurement framework, G-Cloud 9. Continue reading Data8 Is Announced As An Approved Supplier On The G-Cloud 9 Framework
Aspect Software Launches Aspect Verify 17 in the UK
Banks and payment services providers are set to benefit from new identity verification functionality in the latest major version release of the trust platform, Aspect Verify™ version 17 from Aspect Software. The software has been designed to offer heightened support for multi-factor identity authentication for internet payments, while maintaining a seamless and secure user experience. Continue reading Aspect Software Launches Aspect Verify 17 in the UK
8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions
8×8, the world’s first Communications Cloud provider, announced a new agreement with Ingram Micro Inc. to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team-collaboration solutions to channel partners supporting mid-market and enterprise companies in the U.S. and Canada. Continue reading 8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Daniels will be responsible for expanding strategic platform partnerships, as well as leading Calabrio’s technology integration as part of the company’s aggressive organic and inorganic growth plans. Continue reading Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth