Nixxis, a leading publisher of contact center software, active in 30 countries and with a growth of 20% in 2016, announced today the opening of a new office in Istanbul, Turkey. The new location enables Nixxis to broaden its international presence and supports the company’s growth strategy. Continue reading Nixxis is expanding its footprint with the opening of a new office in Turkey
Category Archives: Technology
IP Integration launches TrustCall On-Demand
TrustCall (an IP Integration company), a leading provider of customer engagement solutions, is exhibiting at and is Principal Sponsor of this week’s PCI London event (Park Plaza, Victoria 5th July). The company will be launching its newly patented technology, TrustCall On-Demand, solution which has been designed to enable contact centres to initiate secure, invisible and rapid call-outs to a cloud payment processing platform ensuring full-compliance with PCI DSS and future proofing for future regulations such as the EU General Data Protection Regulation (GDPR). Continue reading IP Integration launches TrustCall On-Demand
Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
MicroAutomation, a recognized leader in 9-1-1 solutions, and Unify, the Atos brand for communications software and services, are partnering to bring the most innovative NextGen 9-1-1 solution to Tinker Air Force Base in Oklahoma City, OK. Continue reading Unify and MicroAutomation Bring Innovative NG9-1-1 Solution to Tinker Air Force Base
Panasonic Signs First Pan-EMEA Distribution Agreement with Nuvias for IP Phone Handsets
Panasonic Business has appointed Nuvias as its first pan-EMEA distributor for its range of business IP phone handsets. This marks a major vote of confidence in the recently-formed Nuvias Unified Communications Practice and is an important addition to Nuvias’ growing portfolio of leading products designed to deliver complete end-to-end unified communications (UC) solutions. Continue reading Panasonic Signs First Pan-EMEA Distribution Agreement with Nuvias for IP Phone Handsets
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud
NICE announced that Metro Bank, a rapidly growing United Kingdom-based challenger bank, has selected NICE’s leading Workforce Management (WFM) solution to support its UK operations. In addition to increasing operational efficiency and agent productivity at the bank’s branches and contact centers, the NICE WFM solution will also help boost employee motivation with a smartphone application for mobile access to WFM scheduling features. Continue reading Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud
Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”
PRESS RELEASE: Genpact, a global professional services firm focused on delivering digital transformation unveiled Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues. Continue reading Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”