The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
Category Archives: Technology
Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Mitel®, a global leader in enterprise communications, has been acknowledged as a Leader for the fourth consecutive year in the Gartner Magic Quadrant for Unified Communications. Continue reading Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
Sonus Networks introduced a bundled solution, Sonus Advantage, that will help enterprises deploy unified communications (UC) more quickly, easily and securely in their networks. Sonus Advantage addresses the growing need among enterprises to quickly adapt their network capabilities as they transition from legacy-based TDM communications to IP-based UC. Continue reading Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
Adobe Transforms Personalisation With Artificial Intelligence
Today’s most successful brands already use data science to personalise experiences and address customer needs. Brands are increasingly building internal statistical models and algorithms to tailor experiences and yet most are not fully leveraging artificial intelligence (AI) technology. Continue reading Adobe Transforms Personalisation With Artificial Intelligence
NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology. Continue reading NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform
Salesforce introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. Continue reading Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform