NICE announced that Gartner has recognized NICE as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. This marks the ninth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant. Continue reading NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year
Category Archives: Technology
Broxbourne Borough Council launches “BOB” the chatbot.
Broxbourne Borough Council is delighted to announce the launch of “BOB” the chatbot. Continue reading Broxbourne Borough Council launches “BOB” the chatbot.
RingCentral Unveils RingCX – A Native, Intelligent Contact Centre Solution
RingCentral announced the launch of RingCX™, a native, intelligent contact centre. RingCX is an easy to deploy and use solution that combines RingCentral’s flagship unified communications (including message, video, phone, SMS, and fax) with contact centre, plus generative AI capabilities. Continue reading RingCentral Unveils RingCX – A Native, Intelligent Contact Centre Solution
Qualtrics Announces General Availability of Digital Experience Analytics
Qualtrics announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay of consumers’ behaviour during their web experience, capturing key frustration signals like error clicks, rage clicks, and mouse thrashes. Continue reading Qualtrics Announces General Availability of Digital Experience Analytics
Freshworks Unveils AI-Powered Customer Service Suite
Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Continue reading Freshworks Unveils AI-Powered Customer Service Suite
SAS achieves AWS Digital Customer Experience Competency
SAS announced it has achieved the Amazon Web Services (AWS) Digital Customer Experience Competency. This differentiates SAS as an AWS Partner that has demonstrated technical proficiency and proven customer success supporting customers with the infrastructure, storage, availability, advanced analytics and decision-making capabilities needed to deliver meaningful digital platform experiences to their consumers. Continue reading SAS achieves AWS Digital Customer Experience Competency