UiPath, a global leader in agentic automation, announced an integration with Talkdesk, Inc., a leader in customer experience automation (CXA), to enable organizations to leverage automation to optimize the end-to-end customer journey, enhancing efficiency, accuracy, and satisfaction. Continue reading UiPath and Talkdesk join forces to transform customer experience journeys
Category Archives: Partnerships
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic, the leading AI-powered contact centre platform purpose-built for ServiceNow, the AI platform for business transformation, announced a new partnership that will leverage 3CLogic’s robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow’s AI Experience, specifically AI Voice Agents. Continue reading 3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Continue reading Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK
Pindrop, a global leader in authentication and fraud detection, announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. Continue reading Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK
Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value
Calabrio, the workforce and conversation intelligence company, announced a significant expansion of its partner network. The addition of two new partners, Avant and Sabio, and expansion of the existing partnership with Five9, will help provide more comprehensive solutions and drive greater success for customers in the contact centre market. Continue reading Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value