Capita, a leading AI-led UK business process outsourcer, has announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining Snowflake’s innovative platform with Capita’s expertise in running and transforming complex operations, contact centres can operationalise AI safely, measurably and at scale. Continue reading Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Category Archives: Partnerships
Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations
Tealium announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice and digital contact channels using trusted, real‑time customer data from Tealium’s Customer Data Platform (CDP) and Diabolocom’s AI‑enhanced cloud contact centre platform. Continue reading Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations
Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Eckoh, the global leader in secure customer engagement for human and AI agents, is proud to announce a groundbreaking partnership with boost.ai, a trusted leader in AI-powered customer experience solutions. Continue reading Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
Medallia, the global leader in customer and employee experience, and Ada, the trusted AI-native customer experience company and creator of the AI Customer Experience (ACX) operating model, announced a strategic partnership and joint solution that unifies Ada’s system of real-time, AI-powered action with Medallia’s deep omnichannel customer experience and operational intelligence. Continue reading Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
UiPath and Talkdesk join forces to transform customer experience journeys
UiPath, a global leader in agentic automation, announced an integration with Talkdesk, Inc., a leader in customer experience automation (CXA), to enable organizations to leverage automation to optimize the end-to-end customer journey, enhancing efficiency, accuracy, and satisfaction. Continue reading UiPath and Talkdesk join forces to transform customer experience journeys
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic, the leading AI-powered contact centre platform purpose-built for ServiceNow, the AI platform for business transformation, announced a new partnership that will leverage 3CLogic’s robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow’s AI Experience, specifically AI Voice Agents. Continue reading 3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow