Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how businesses build, deliver, and optimise customer experiences and marketing campaigns. Continue reading Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents
Category Archives: Partnerships
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. Continue reading NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversational Intelligence
Alvaria, a global leader in compliance-focused contact centre software, announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). Continue reading Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversational Intelligence
Omilia & Bell Integration Launch UK-Wide Conversational AI Service for Smarter CX
Bell Integration, a leading IT services and consulting company, has joined forces with Omilia, a global leader in conversational AI, to deliver a cutting-edge, UK-wide customer experience (CX) solution powered by advanced generative AI. Continue reading Omilia & Bell Integration Launch UK-Wide Conversational AI Service for Smarter CX
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC Holdings, Inc., a leading global CX technology and services innovator, announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. Continue reading TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
Parloa Integrates with Verint Open Platform to Power the Future of Customer Service
Parloa, a leader in Agentic AI for customer experience, announced an integration with Verint, the CX Automation Company™, between Parloa’s AI Agent Management Platform (AMP) and Verint’s CX Automation Platform. Continue reading Parloa Integrates with Verint Open Platform to Power the Future of Customer Service