Zappix, a leading provider of AI-powered Digital Engagement Platform, announced a strategic partnership with Vee24, a leader in transforming digital customer engagement. Continue reading Vee24 and Zappix Partner to Revolutionize Digital Customer Service
Category Archives: Partnerships
TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
TELUS International, a leading digital CX innovator has partnered with eGain Corporation, the number one AI knowledge platform for customer service. Continue reading TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
Korean Air to build AI Contact Center with AWS
Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative AI technologies to improve customer centre services. Continue reading Korean Air to build AI Contact Center with AWS
Alvaria Announces Expansion of Avaya Partnership
Alvaria® is pleased to announce the expansion of its partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in the joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement. Continue reading Alvaria Announces Expansion of Avaya Partnership
LivePerson and Avaya Announce New Partnership to Deliver Best-in-Class CX
Avaya, a global leader in enterprise customer experience solutions, and LivePerson, the enterprise leader in digital customer conversations, announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transformation. Continue reading LivePerson and Avaya Announce New Partnership to Deliver Best-in-Class CX
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
ServiceNow, the AI platform for business transformation, and Genesys®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences. Continue reading ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences