Category Archives: Partnerships

Technology, Partnerships

8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions

8×8, the world’s first Communications Cloud provider, announced a new agreement with Ingram Micro Inc. to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team-collaboration solutions to channel partners supporting mid-market and enterprise companies in the U.S. and Canada. Continue reading 8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions →

Partnerships

CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics program management and quality assurance services. Zenylitics will incorporate the CallMiner Eureka speech analytics platform with its extensive contact center and speech analytics expertise to provide full-service QA solutions while delivering significant value with analytics initiatives to drive client revenue and market share. Continue reading CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses →

Partnerships

Verint and Group Elite Communications Announce New Partnership

Verint® announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in the North America, Europe, the Middle East and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite’s award-winning professional sales, services, support and consulting with Verint’s industry-leading Customer Engagement™ solutions, available in the cloud, on-premises or a hybrid model. Continue reading Verint and Group Elite Communications Announce New Partnership →

Outsourcing, Partnerships

STARTEK Announces Partnership With TriageLogic

STARTEK, a leader in business process outsourcing services announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses. Continue reading STARTEK Announces Partnership With TriageLogic →