ServiceNow announced that global digital services leader, Teleperformance is joining the AI Lighthouse program. Continue reading ServiceNow announces Teleperformance as new AI Lighthouse member
Category Archives: Partnerships
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement
Odigo, a European leader in Contact Center as a Service (CCaaS) solutions, announced a new connector to address the challenge of disparate communication solutions that often fail to integrate seamlessly. Continue reading Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement
Xoxoday announces a partnership with Comviva to enhance customer engagement solutions
Xoxoday, a leading global technology platform for employee, channel and customer engagement, has partnered with Comviva, the global leader in experience and data monetisation solutions. Continue reading Xoxoday announces a partnership with Comviva to enhance customer engagement solutions
Kaleyra and Talisma Partner in India to Enhance Customer Experience with Real-Time Video and Co-Browsing
Kaleyra, a global CPaaS leader announced a strategic collaboration in its partnership portfolio with Talisma Corporation, Pvt. Ltd, a leading provider of customer experience solutions based in Bangalore, India. Continue reading Kaleyra and Talisma Partner in India to Enhance Customer Experience with Real-Time Video and Co-Browsing
Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Natterbox, a global innovator in contact centre solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. Continue reading Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management