Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology

Route 101, a leading provider of contact centre technology and customer engagement solutions, is thrilled to announce a strategic partnership with PolyAI, a trailblazing innovator in AI-powered voice assistants.

This partnership is set to reshape the landscape of customer engagement, offering businesses a customer-led conversational platform to resolve calls through automation.

Key Highlights of the Partnership:

Elevated Customer Experiences
The partnership leverages PolyAI’s state-of-the-art AI technology to create personalised and efficient automated customer voice interactions, delivering effortless CX at scale with a conversational platform that lets customers speak naturally, interrupt, and change topics – whilst continuing to provide a fantastic customer experience.

Increased Capacity and Operational Efficiencies
The introduction of the PolyAI solution to Route 101’s portfolio will enable organisations to streamline and handle larger call volumes without adding overhead, and immediately respond to 100% of contacts to drive revenue gains and customer loyalty.

Russell Attwood, CEO of Route 101, expressed enthusiasm about the partnership, saying, “We’re excited to join forces with PolyAI to deliver innovative AI-driven voice solutions. This partnership is a testament to our dedication to providing our customers with the best technology available. We are confident that together, we will empower our clients to take their service to that next level and provide exceptional customer experiences at scale.”

Nikola Mrkšić, CEO and Co-Founder of PolyAI added: “We are thrilled to expand our partnership network with Route 101. Their obvious focus on the evolved customer experience and belief in the future of automation in the contact centre makes their team ideal collaborators in bringing our world-class voice assistants to market.”


About Route 101:

Route 101 is a provider of next-generation, SaaS customer engagement platforms, offering award-winning solutions from market-leading vendors. The business delivers a full range of services to ensure clients get the maximum value from the solutions provided, which includes all associated consultancy, professional services, training, and support.


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