Global cloud and connectivity solution provider M247 has announced a strategic partnership with cloud contact centre leader Talkdesk. Together, M247 and Talkdesk will provide contact centre solutions that help businesses deliver better customer experience (CX). Continue reading M247 partners with CCaaS provider Talkdesk
Category Archives: Partnerships
InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
EvaluAgent a provider of Quality Assurance (QA) solutions in the contact centre environment, has announced a strategic partnership with InVision, a leader in Workforce Management (WFM), through its injixo solution, aimed at holistic optimisation of agent productivity. Continue reading InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance
CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. Continue reading CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
LivePerson, a global leader in Conversational AI, announced a pilot program with Cohere, the natural language processing platform enabling broad access to cutting-edge language generation and understanding technology. Continue reading LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
SugarCRM and Mobileforce Partner
Today’s hyper-competitive sales landscape makes it crucial to move faster and more efficiently to close deals, but complex product variables and pricing parameters can often slow sales and service cycles, resulting in lost opportunities and revenue. Continue reading SugarCRM and Mobileforce Partner
Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Cognigy, the market leader in Conversational AI, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact centre customers. Continue reading Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres