Sinch, a global leader in cloud communications and mobile customer engagement, has teamed with Blueshift to offer rich, powerful, two-way conversational experiences in a host of channels in Blueshift’s App Hub and Journey Builder. Continue reading Sinch and Blueshift to extend customer engagement into conversational channels
Category Archives: Partnerships
Daon Partners with Neustar
Daon, the digital identity trust company, announced a partnership with Neustar that enables Daon to provide an integrated solution for deterministic authentication through automatic number identification (ANI) validation. Continue reading Daon Partners with Neustar
Grazitti Interactive and Khoros Announce Partnership for Online Community Development
Grazitti Interactive, a global digital services provider, and Khoros, an award-winning leader in digital-first customer engagement software and services, announced a partnership for online community development. Continue reading Grazitti Interactive and Khoros Announce Partnership for Online Community Development
TD Synnex and CallTower Announce Partnership
CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact centre and collaboration solutions, announced a strategic partnership with TD Synnex, a leading distributor and solutions aggregator for the IT ecosystem. Continue reading TD Synnex and CallTower Announce Partnership
Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announced a new integration with leading customer success platform Gainsight. With the new capability, Customer Success (CS) teams will be able to deploy AI-powered Digital Assistants to drive customer health and experiences, all triggered by data from Gainsight. Continue reading Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams To Work More Efficiently At Scale
Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers
Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers