Neustar, a TransUnion company and LiveVox, a leading cloud-based provider of customer service and digital engagement tools, are collaborating to help improve outbound customer contactability. Continue reading Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
Category Archives: Partnerships
eGain Connects with IBM Watson Assistant for Smarter Service
eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service
Tollring deepens integration with Mitel
Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Continue reading Tollring deepens integration with Mitel
Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience
Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with Five9, an industry-leading provider of the intelligent cloud contact centre. Continue reading Aceyus and Five9 Expand Partnership to Help Contact Centres Improve Productivity and Customer and Employee Experience
Sinch and Blueshift to extend customer engagement into conversational channels
Sinch, a global leader in cloud communications and mobile customer engagement, has teamed with Blueshift to offer rich, powerful, two-way conversational experiences in a host of channels in Blueshift’s App Hub and Journey Builder. Continue reading Sinch and Blueshift to extend customer engagement into conversational channels
Daon Partners with Neustar
Daon, the digital identity trust company, announced a partnership with Neustar that enables Daon to provide an integrated solution for deterministic authentication through automatic number identification (ANI) validation. Continue reading Daon Partners with Neustar