Neustar, a TransUnion company and LiveVox, a leading cloud-based provider of customer service and digital engagement tools, are collaborating to help improve outbound customer contactability.
The partnership integrates Neustar Caller Name Optimization (CNO) and SmartDial solutions into LiveVox’s four separate outbound dialing solutions that help increase contact rates and improve engagement while helping to mitigate compliance risk.
“In today’s complex and highly regulated digital communications landscape, our goal is to continuously improve the ways our contact centre customers connect to their consumers to make the experience as quick and seamless as possible,” said LiveVox CEO and co-founder Louis Summe. “Communicating with consumers, however, is becoming more difficult because contact information is continuously changing and people are not answering their phones if they don’t know or trust who is calling. The integration of CNO and SmartDial into our platform will help enhance our capabilities with identity-based solutions―and enable organizations to connect with consumers and get the most out of each dial, saving time and resources.”
LiveVox customers can now more easily mitigate compliance risk, and minimize dials, by automatically leveraging the right number, day and time to reach the right party. In most cases, the solutions take just two weeks to implement. These capabilities will be available to LiveVox’s customers in the financial services, healthcare, telecom, lead generation, and collections industries, among others.
“Collectors that employ intelligent contact solutions position themselves to connect with consumers faster, improve revenue recovery and reduce compliance risk, with organizations experiencing an average 25% increase in right party contact rates,” said Robert McKay, senior vice president of customer identity and risk solutions for Neustar. “The intelligence that CNO and SmartDial provide to enable better customer contactability – regardless of the industry – helps enhance both consumer trust and efficiency.”
CNO helps enterprises designate verified business numbers for all outbound calls, ensuring they are not mislabelled, tagged as spam or blocked. SmartDial is a dialler workflow automation engine that provides diallers with pre-loaded contact intelligence and the best day and time for reaching specific contacts. Together, these solutions enable better customer contactability to improve customer experience and operational efficiencies.
For more information on Neustar’s CNO and SmartDial solutions, please visit home.neustar/trusted-call-solutions.
For more information on LiveVox’s purpose-build contact centre solutions, please visit livevox.com.
About TransUnion (NYSE: TRU)
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences, and personal empowerment for hundreds of millions of people.
Neustar, Inc., a TransUnion company, is a leader in identity resolution providing the data and technology that enable trusted connections between companies and people at the moments that matter most. Neustar offers industry-leading solutions in marketing, risk and communications that responsibly connect data on people, devices and locations, continuously corroborated through billions of transactions. Learn how your company can benefit from the power of trusted connections.
LiveVox (Nasdaq: LVOX) is a next generation contact centre platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.
To stay up to date with everything LiveVox visit livevox.com.