NICE announced that it has been recognized as the outright Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics. Continue reading NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
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Beyond Surveys: How Level AI Is Reshaping Voice of the Customer Programs with Generative AI
Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, announced the release of VoC Insights, a ground breaking generative AI solution set to disrupt the customer experience management landscape — a market sized at $17B — by redefining the way enterprises capture Voice of the Customer (VoC) data. Continue reading Beyond Surveys: How Level AI Is Reshaping Voice of the Customer Programs with Generative AI
IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
IBM announced an expansion of its relationship with Amazon Web Services (AWS) to help more mutual clients operationalise and derive value from generative artificial intelligence (AI). Continue reading IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
Global Research Reveals 3 Ways to Make UK Agents More Impactful
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. Continue reading Global Research Reveals 3 Ways to Make UK Agents More Impactful
Tata Communications completes acquisition of Kaleyra
Tata Communications, a global digital ecosystem enabler, announces completion of the acquisition of Kaleyra, Inc. Continue reading Tata Communications completes acquisition of Kaleyra
Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships
Lumen Technologies, a multinational technology company, is working with Microsoft Corp. to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Continue reading Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships