Lumen Technologies, a multinational technology company, is working with Microsoft Corp. to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Continue reading Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships
Category Archives: Uncategorized
Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with effortless and hyper-personalized customer service. Continue reading Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Hammer, the leading global provider of end-to-end contact centre testing and CX assurance solutions, has announced a strategic partnership with Servion, a leading contact centre and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact centre environments. Continue reading Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
Cognigy, an Enterprise Conversational AI (CAI) market leader, announced it has entered into a strategic reseller partnership with Black Box®, a leading Global Solutions Integrator (GSI). Continue reading Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
UJET, Inc., the intelligent, modern contact centre platform, announced a new, strategic partnership with Alvaria and Google Cloud. Continue reading UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
Sprout Social Acquires Repustate
Sprout Social, Inc., an industry-leading provider of social media management software, announced the acquisition of Repustate, an innovative sentiment analysis and natural language processing company. Continue reading Sprout Social Acquires Repustate