FourNet, the digital transformation and customer experience specialists, have joined forces with Digital Workforce, the leading provider of intelligent automation services, to offer a new strategic consultancy service delivering best-in-class robotic process automation for customers. Continue reading FourNet and Digital Workforce turbocharge contact centre automation
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Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft’s Digital Contact Center Platform. Continue reading TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform
Babble further grows presence in Yorkshire and Essex with two more acquisitions
Babble, the leading British Cloud Comms, Contact, Cyber & Mobile business that is transforming how ambitious businesses use next generation technology, has announced the acquisition of Wakefield-based independent technology provider Yorkshire Telecom/Biscuit IT as well as Basildon-based mobile services provider ADSI. Continue reading Babble further grows presence in Yorkshire and Essex with two more acquisitions
CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
CSS Corp, a global CX and technology services provider, and Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams. Continue reading CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams
Wales Air Ambulance Charity partners with Arvato on digital transformation drive
Arvato CRM Solutions has been appointed as Wales Air Ambulance Charity’s new digital transformation partner to help the Charity raise funds more effectively and reduce its environmental impact by transforming and future-proofing its systems. Continue reading Wales Air Ambulance Charity partners with Arvato on digital transformation drive