Entrust Energy, a Houston-based retail energy company, has significantly reduced costs by deploying the Genesys® PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution
Category Archives: Who’s Buying What?
PHH Mortgage Moves its Contact Centre to the Cloud with Serenova
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider announced that PHH Mortgage, one of the largest subservicers of residential mortgages in the United States, has selected its CCaaS platform, CxEngage. PHH was introduced to Serenova via D&M Enterprise Group (link is external), a Holmdel, N.J.-based Platinum Plus partner of telecom master agent Intelisys, to evaluate the best course of action for its customer experience moving forward. Continue reading PHH Mortgage Moves its Contact Centre to the Cloud with Serenova
Global University Selects Five9 to Improve Contact Centre Productivity
Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a global university to serve as the core of their contact centre operations. Continue reading Global University Selects Five9 to Improve Contact Centre Productivity
NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
NICE announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures. Continue reading NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
Brooks Brothers Selects Manhattan Active™ Omni to Elevate Global Omnichannel Commerce
Brooks Brothers, the oldest clothing retailer in the U.S., selected Manhattan Associates to improve contact centre operations and deliver a seamless omnichannel shopping experience for customers worldwide. New York-based Brooks Brothers is deploying Manhattan Active Omni to fuel its “buy anywhere, get anywhere” customer experience platform across its full network of 300 retail locations. Continue reading Brooks Brothers Selects Manhattan Active™ Omni to Elevate Global Omnichannel Commerce
Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. Continue reading Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia