Category Archives: Who’s Buying What?

Technology, Who's Buying What?

Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution →

Technology, Who's Buying What?

International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities →

Technology, Who's Buying What?

Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls

The Association of Public-Safety Communications Officials (APCO) International and IBM announced that APCO International’s new guide card software called APCO IntelliCommä will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide. Continue reading Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls →

Technology, Who's Buying What?

LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers

liveperson_logoLivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers →

Technology, Who's Buying What?

CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors

aspect-logo-std-full-RGBComputer Age Management Services Pvt. Ltd. (CAMS), India’s largest Mutual Fund transfer agency serving the Indian Asset Management industry for over two decades has upgraded its contact centre technology with Aspect® Unified IP® for advanced routing, proactive contact, and agent empowerment capabilities for its in-bound and out-bound services. Continue reading CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors →