The Association of Public-Safety Communications Officials (APCO) International and IBM announced that APCO International’s new guide card software called APCO IntelliCommä will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide. Continue reading Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls
Category Archives: Who’s Buying What?
UK Premier League club partners with Ricoh to deliver cost savings, IT and business process transformation
Ricoh announces its ongoing partnership with Premier League football club West Ham United, to modernise their IT services and impact business processes. Continue reading UK Premier League club partners with Ricoh to deliver cost savings, IT and business process transformation
LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
LivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors
Computer Age Management Services Pvt. Ltd. (CAMS), India’s largest Mutual Fund transfer agency serving the Indian Asset Management industry for over two decades has upgraded its contact centre technology with Aspect® Unified IP® for advanced routing, proactive contact, and agent empowerment capabilities for its in-bound and out-bound services. Continue reading CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors
United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services
Avaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services
Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT