8×8, a leading integrated cloud communications platform provider, announced Sweetwater Sound, the world’s leading music technology and instrument retailer, has deployed the 8×8 Work cloud communications solution to help employees communicate, collaborate, and provide exceptional customer experiences for Sweetwater Sound’s customers. Continue reading Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
Category Archives: Who’s Buying What?
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls
Ascensos, Europe’s leading customer management outsourcer representing world-class brands, has partnered with IRIS Audio Technologies, the team behind the AI-powered voice isolation app, IRIS Clarity. Continue reading Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls
Swanson Health Products Chooses Medallia for Customer Experience
Medallia, the global leader in customer and employee experience, announced that Swanson Health Products has selected Medallia as its experience management platform of choice. Continue reading Swanson Health Products Chooses Medallia for Customer Experience
Wish Enters Partnership with eDesk, Further Bolstering Customer Service Capabilities
ContextLogic Inc. (d/b/a “Wish”), one of the world’s largest mobile ecommerce platforms, announced a partnership with eDesk, the ecommerce customer support platform, aimed to empower Wish merchants with more resources and tools to provide excellent customer support experiences. Continue reading Wish Enters Partnership with eDesk, Further Bolstering Customer Service Capabilities
Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
Award winning law firm, Harrison Drury, is enhancing and simplifying communications and collaboration for its solicitors, IT and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaS platform that will improve both its employee experience and customer experience. Continue reading Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation
Zenarate, the leading AI Conversation Simulation solution, announced that Genpact, a global professional services firm focused on delivering digital transformation, is leveraging its award-winning AI Coach to improve agent performance and customer experiences throughout its global client contact centres. Continue reading Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation