Talkdesk®, a global contact centre leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience CloudTM for Banking, a purpose-built customer experience (CX) platform for industry-specific needs. Continue reading WaFd Banks on Talkdesk to Transform Customer Experiences
Category Archives: Who’s Buying What?
Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
8×8, a leading integrated cloud communications platform provider, announced Sweetwater Sound, the world’s leading music technology and instrument retailer, has deployed the 8×8 Work cloud communications solution to help employees communicate, collaborate, and provide exceptional customer experiences for Sweetwater Sound’s customers. Continue reading Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls
Ascensos, Europe’s leading customer management outsourcer representing world-class brands, has partnered with IRIS Audio Technologies, the team behind the AI-powered voice isolation app, IRIS Clarity. Continue reading Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls
Swanson Health Products Chooses Medallia for Customer Experience
Medallia, the global leader in customer and employee experience, announced that Swanson Health Products has selected Medallia as its experience management platform of choice. Continue reading Swanson Health Products Chooses Medallia for Customer Experience
Wish Enters Partnership with eDesk, Further Bolstering Customer Service Capabilities
ContextLogic Inc. (d/b/a “Wish”), one of the world’s largest mobile ecommerce platforms, announced a partnership with eDesk, the ecommerce customer support platform, aimed to empower Wish merchants with more resources and tools to provide excellent customer support experiences. Continue reading Wish Enters Partnership with eDesk, Further Bolstering Customer Service Capabilities
Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
Award winning law firm, Harrison Drury, is enhancing and simplifying communications and collaboration for its solicitors, IT and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaS platform that will improve both its employee experience and customer experience. Continue reading Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS