Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider, has named Brandon Knight to the role of Senior Vice President of Channel Sales. Knight will provide the strategic direction for Serenova’s channel partners around the world, focusing primarily on engaging current partners to continue to drive the adoption of Serenova’s innovative contact centre solutions. Continue reading Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales
Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centres
Bright Pattern, the leading innovator in enterprise contact centre software announces its partnership with PTP, a leading Customer Experience (CX) professional services firm to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with PTP professional services provide the most innovative and effortless omnichannel solution to midsize and enterprise companies. Continue reading Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centres
Teleperformance announces new CEO for UK and Republic of South Africa
Teleperformance has appointed Gary Slade as CEO of its UK and Republic of South Africa business. Continue reading Teleperformance announces new CEO for UK and Republic of South Africa
G3 Comms secures private equity backing to drive ambitious growth strategy
G3 Comms, the business communications provider and network integrator, is pleased to announce it has secured a significant investment from private equity firm Apiary Capital. Under the terms of the deal, Apiary will acquire a majority stake in G3 Comms and provide additional follow-on funding to enable the company to accelerate its growth both organically and through acquisition. Continue reading G3 Comms secures private equity backing to drive ambitious growth strategy
Selligent Partners with TTEC Digital to Deliver Data-Powered Digital Customer Experiences across Marketing, Sales and Service
Global B2C marketing automation company, Selligent Marketing Cloud (Selligent) announced a partnership with leading global customer experience technology and services company, TTEC Digital (TTEC), to deliver seamless, data-powered digital customer experiences to consumers around the world. Continue reading Selligent Partners with TTEC Digital to Deliver Data-Powered Digital Customer Experiences across Marketing, Sales and Service
A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. Continue reading A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities