Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce IMImobile as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading IMImobile named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Genesys named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Genesys as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading Genesys named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards
Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service
Freshworks, a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps them respond to those inquiries more efficiently. Continue reading Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service
BGL plays starring role in The Nine to Five With Stacey Dooley
BGL Group showcased why it is a great place to work when it opened its doors to a TV crew for a documentary presented by Strictly star Stacey Dooley. Continue reading BGL plays starring role in The Nine to Five With Stacey Dooley
NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning
NICE introduced NICE Enhanced Strategic Planner (ESP), a cutting-edge offering designed to empower contact centres in making intelligent, accurate long-term workforce planning decisions that drive success. Powered by Artificial Intelligence (AI) and based in the cloud, NICE ESP is easy to use and delivers the comprehensive insights and tools contact centres need to precisely plan and predict capacity needs based on their organisation’s unique requirements. Continue reading NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning
Conduent Launches Technology Platforms, Powered by Microsoft Azure, to Raise the Digital Interactions Bar
Conduent Incorporated, a digital interactions company, is launching five enterprise platforms to further Conduent’s ability to provide individualised, immediate and intelligent experiences to its customers. The suite of enterprise platforms will deliver customised technology solutions to drive modern digital interactions. Continue reading Conduent Launches Technology Platforms, Powered by Microsoft Azure, to Raise the Digital Interactions Bar