Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released its Global Customer Engagement Report 2024. Continue reading Half of Consumers Now Expect 24/7 Customer Service Support, Vonage research unveils
Aragon Research positions LivePerson as a Leader in The Aragon Research Globe™ Report for Conversational AI, 2024
LivePerson, the global leader in enterprise conversations, announced it has been positioned by Aragon Research, Inc. as a Leader in The Aragon Research Globe for Conversational AI for the third year in a row.* Continue reading Aragon Research positions LivePerson as a Leader in The Aragon Research Globe™ Report for Conversational AI, 2024
Parseq kicks off 2024 with double appointment
Business services and IT provider Parseq, which has an office in Runcorn and Lisburn, has expanded its senior leadership and account management teams with two new hires. Continue reading Parseq kicks off 2024 with double appointment
Netcall acquires process improvement provider, Skore
Netcall, a leading provider of AI-powered automation and customer engagement solutions, announces the acquisition of Skore, a Portsmouth-based process improvement platform provider. Continue reading Netcall acquires process improvement provider, Skore
Yellow.ai and Infobip partner to elevate conversational experience globally with Gen AI-powered customer support automation
Yellow.ai, a global leader in generative AI-powered customer service automation, announced its strategic partnership with global cloud communications platform Infobip to enable enterprises with AI-powered customer support and deliver elevated customer experiences. Continue reading Yellow.ai and Infobip partner to elevate conversational experience globally with Gen AI-powered customer support automation
Survey Reveals 55% of CXM Leaders Plan to Invest $1 Million or more in GenAI in Next 12-18 Months
More than half (55%) of Customer Experience Management (CXM) leaders plan to invest US $1 million or more in generative AI (GenAI) in the next 12-18 months, with 16% of leaders expecting to spend more than $10 million. Continue reading Survey Reveals 55% of CXM Leaders Plan to Invest $1 Million or more in GenAI in Next 12-18 Months