ASAPP, the leading provider of AI-powered contact centre software, announced it has expanded GenerativeAgent, which offers ASAPP’s fully conversational Generative AI voice and chat agent, with powerful new features to advance accuracy, control, and trust in AI-automated conversations. Continue reading ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres
Kantar launches ExperienceEvaluator to fast-track CX benchmarking and optimisation
Kantar, the world’s leading marketing data and analytics company, has launched ExperienceEvaluator. The rapid and cost-effective Customer Experience (CX) solution enables brands to benchmark and optimise customer experiences wherever they happen, accelerate business growth by driving more people to their brand, and ultimately win against the competition. Continue reading Kantar launches ExperienceEvaluator to fast-track CX benchmarking and optimisation
Study finds companies must do more to identify and support vulnerable customers
New research from Huntswood, a ResultsCX company, reveals companies must do more to identify their vulnerable customers and support them. ResultsCX provides Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms. Continue reading Study finds companies must do more to identify and support vulnerable customers
Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
At AWS Summit New York City, Automation Anywhere, the leader in Agentic Process Automation (APA), announced the availability of AI agents in the new AI Agents and Tools category of AWS Marketplace. Continue reading Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
Forrester’s 2026 Budget Planning Guides: Leaders Grow More Cautious As Economic Uncertainty Persists
According to Forrester’s 2026 Budget Planning Guides, volatility is tempering 2026 budget optimism. Tariffs, trade wars, cyber threats, and economic uncertainty are resetting budget expectations, signalling a shift toward more cautious growth planning. Continue reading Forrester’s 2026 Budget Planning Guides: Leaders Grow More Cautious As Economic Uncertainty Persists
Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Continue reading Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide