Medallia, the global leader in customer and employee experience, along with Ipsos, one of the world’s leading market research companies, has announced the next step in its partnership with Volkswagen Group UK (VWG UK), a wholly owned subsidiary of Volkswagen (VW) Group. Continue reading Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos
AI sparks reshoring boom as UK brands set to bring customer services home
Brands are bringing their customer service operations back to the UK as technology tears up the economics of delivery, according to new research from ArvatoConnect. Continue reading AI sparks reshoring boom as UK brands set to bring customer services home
Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels
Clarity, an AI-powered customer-experience and voice-of-customer (VoC) platform for highly regulated industries, has raised $12 million in new funding. Continue reading Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels
Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Calabrio, the workforce and conversation intelligence company, announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce management (WFM) that humanises the customer experience. Continue reading Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration
At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organisations orchestrate customer and employee experiences across enterprise platforms and teams. Continue reading Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration
Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service
Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. Continue reading Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as a Service