NICE announced the closing of the acquisition of LiveVox. The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental cornerstone to deliver superior AI driven CX. Continue reading NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
Sonic Foundry Announces Agreement to Sell its Mediasite Business to Enghouse Systems
Sonic Foundry, Inc, the trusted leader in developing comprehensive video recording and streaming solutions for corporations, health care organizations and government entities announced that it has reached a definitive agreement to sell its Mediasite product and service business to Enghouse Systems Ltd. Continue reading Sonic Foundry Announces Agreement to Sell its Mediasite Business to Enghouse Systems
Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has won the National Innovation Award for Guest Experience as part of the 2023 National Innovation Awards. Continue reading Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. Continue reading NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
Arvato CRM Solutions bolsters senior sales team following string of contract wins
Arvato CRM Solutions has strengthened its senior sales team with the addition of two new directors to support its continued growth, following a string of new contract wins. Continue reading Arvato CRM Solutions bolsters senior sales team following string of contract wins
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Continue reading NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report