RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced that Intelligence Partner, a consulting leader in cloud computing solutions, has selected RingCentral as its exclusive cloud communications and collaboration solutions provider. Continue reading Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain
Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018
Freshworks, the leading provider of cloud-based business software announced that the company has been named as one of Gartner Peer Insights Customers’ Choice for IT Service Management Tools in 2018. This is based on reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. Continue reading Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling
Teleopti announced that CEGA Group, one of the world’s leading providers of medical and security assistance, travel risk, medical screening and claims management services, has deployed the company’s strategic Workforce Management (WFM) technology to introduce smarter scheduling for contact center agents and to support a growing international business. Continue reading CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling
Firstsource Solutions appoints Sean Canning as President and Chief Operating Officer for Customer Management
Firstsource Solutions is pleased to announce the appointment of Sean Canning to the position of President and Chief Operating Officer, Customer Management. Continue reading Firstsource Solutions appoints Sean Canning as President and Chief Operating Officer for Customer Management
Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
SAS, which excels at helping marketers better understand customer behavior, has been named a leader in The Forrester Wave™: Cross-Channel Campaign Management, Q1 2018. “SAS addresses the needs of data-savvy marketers comfortable with advanced analytics, workflows, measurement, and optimization tools,” reports Forrester Research. Continue reading Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
greenbean by NRG becomes exclusive partner for multi-award winning Firstsource
Firstsource Solutions, the UK’s leading customer experience expert has chosen greenbean by NRG recruitment process outsourcing (RPO) specialists to manage their latest recruitment drive. Continue reading greenbean by NRG becomes exclusive partner for multi-award winning Firstsource