CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the company has greatly expanded its multi-language and sensitive data protection capabilities. The company’s industry-leading platforms are now available in nearly 30 different languages and dialects, with multiple languages certified with full PCI-compliant redaction that removes sensitive information such as addresses and ID numbers. Continue reading CallMiner Announces Multi-Language Support to Provide Speech Analytics to Global Businesses
Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management
ZOOM International, a leader in workforce optimization and contact centre software announced the appointment of Bill Devlin to vice president of worldwide product management. He will lead product innovation and development for ZOOM and align the company’s vision and strategic initiatives—ultimately helping ZOOM maintain its second-to-none Net Promoter Score™ and growing its leadership position in the WFO industry. Continue reading Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management
8×8 Unveils Elegantly Redesigned and Integrated Mobile App to Enhance Cloud Communications, Collaboration and Messaging Experience
8×8, the world’s first Communications Cloud provider announced general availability of a brand new 8×8 Virtual Office® Mobile solution, enabling users to communicate and collaborate from anywhere around the world with a beautifully redesigned mobile app experience. Continue reading 8×8 Unveils Elegantly Redesigned and Integrated Mobile App to Enhance Cloud Communications, Collaboration and Messaging Experience
Case Study: TalkTalk’s New Community Receives Global Recognition
TalkTalk wanted to transform the experience of its user community, recognising that their help and experience was at the heart of its digital strategy for all customers. After focus groups and gathering data it decided it wanted to “provide its customers with an easy to use, vibrant, visually appealing, next generation, P2P support experience, accessible to everyone, anywhere on any device”. Continue reading Case Study: TalkTalk’s New Community Receives Global Recognition
Inbenta Joins NICE inContact DEVone Ecosystem Program for Technology Partners and IT Developers
NICE inContact announced that Inbenta has joined the DEVone ecosystem program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading Inbenta Joins NICE inContact DEVone Ecosystem Program for Technology Partners and IT Developers
Is The Era of Working While Travelling Dead?
A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. Continue reading Is The Era of Working While Travelling Dead?