NICE announced that it is the market share leader in contact center Workforce Optimization (WFO), as reinforced by top industry analyst DMG Consulting LLC. NICE offers advanced analytics-based solutions, which include Adaptive WFO, an end-to-end persona based WFO solution, as well as EVOLVE WFO, a fully integrated cloud-based WFO suite. Continue reading DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
Mitel®, a global leader of enterprise communications confirmed it has signed a Memorandum of Understanding (MoU) to transfer certain assets and support obligations, including existing inventory, from Toshiba Corporation to Mitel. This follows Toshiba’s decision earlier this year to exit the market. The transaction will provide Toshiba customers and partners a clear path forward with Mitel, a global leader in Unified Communications and Collaborations (UCC). Continue reading Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
Unify and Datasharp Deliver Next-Generation Communications Solution to Abbey Cars
Abbey Cars, one of England’s largest minicab operators, has completely overhauled its communications infrastructure with the help of Unify’s OpenScape Business S platform. In conjunction with long-term Master Partner, Datasharp, Unify has provided Abbey Cars with a powerful all-in-one solution that brings the benefits of cloud-driven Unified Communications (UC) into its business. Continue reading Unify and Datasharp Deliver Next-Generation Communications Solution to Abbey Cars
Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments
PRESS RELEASE: Semafone, a provider of secure payment software for contact centres announced that it has landed a deal with a leading, U.S.-based online real estate market database. Semafone’s solution will secure this rapidly growing company’s phone payments by shielding card numbers from Customer Service Representatives (CSRs), simplifying Payment Card Industry Data Security Standard (PCI DSS) compliance and reducing scope. Continue reading Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments
Teleperformance UK’s Public Sector Services accredited the GSA’s Global Sourcing Standard for Service Providers
PRESS RELEASE: Teleperformance, the global leader in outsourced ominchannel customer experience management, announced today its public sector services programme in the UK has achieved accreditation to the Global Sourcing Standard for Service Providers. Teleperformance is the first supplier globally to achieve the accreditation and follows the BBC as only the second organization to achieve accreditation with merit. Continue reading Teleperformance UK’s Public Sector Services accredited the GSA’s Global Sourcing Standard for Service Providers