PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud →

PRESS RELEASE: RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced its new strategic partnership with Carousel Industries. Through Carousel Industries’s vast partner network, enterprise customers will now have access to RingCentral’s cloud communications and collaboration solutions to streamline business workflow and improve worker productivity. Continue reading RingCentral Announces Carousel Industries as Strategic Partner to Expand Cloud Communications Solutions into Enterprises →

PRESS RELEASE: Tadiran Telecom, a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room Software announced the release of Aeonix Version 3, the most powerful, robust and easy to use version of their Aeonix Unified Communications & Collaboration (UC&C) platform. Continue reading Tadiran Telecom Announces the Release of Aeonix Version 3 UC&C Solution →

Pegasystems announced the availability of the MuleSoft Certified API specification. This enables Pega customers to quickly integrate Pega applications with nearly any third-party application, system, and device through MuleSoft’s Anypoint Platform™. In addition, Pega has now joined the MuleSoft Technology Partner Program. Continue reading Pegasystems Partners with MuleSoft To Quickly Connect Pega Applications With Third-Party Data →