8×8 and Jenne announced a partnership to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to mid-market and enterprise companies in the U.S. through a value-added distribution model. Continue reading 8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
Global Package Delivery Company to Implement Verint Customer Engagement Optimization Solutions
PRESS RELEASE: Verint® Systems announced that a leading global package delivery company is adding Verint Workforce Optimization™ (WFO) and Enterprise Feedback Management™ (EFM) software to its existing deployment. Continue reading Global Package Delivery Company to Implement Verint Customer Engagement Optimization Solutions
Webinar: “The People Factor” – Understanding the Future Nature of Work in Customer Service
Join Directors’ Club on Thursday, June 8th at 1pm – 2pm BST for a webinar – free of charge – revealing new exclusive research titled: “The People Factor” – Understanding the Future Nature of Work in Customer Service Continue reading Webinar: “The People Factor” – Understanding the Future Nature of Work in Customer Service
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre
Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair. Continue reading Webinar: Bringing Quality Monitoring into the heart of the Contact Centre
Live chat is no longer a business luxury
With online retail rapidly overtaking in-store purchasing, vendors must treat web customers as equals. By helping to replicate an in-store experience, live chat software is changing the face of online customer service, and companies can no longer consider it a luxury commodity. Howard Williams, marketing director for chat specialist Parker Software, investigates the emergence of live chat as the lifeblood of online retail. Continue reading Live chat is no longer a business luxury